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Please, read
and print this agreement and then follow the instructions at the bottom of this page:
INTERNET BANKING AGREEMENT
PERSONAL & PERSONAL HOLDING CORPORATION -PIC-
I. INTRODUCTION
This Internet Banking Customer Agreement
(this "Agreement") contains the terms and
conditions that govern your use of BAC Florida
Bank's Internet Banking Services (the "Internet
Banking Service") to access your Eligible
Accounts, transfer funds between your Eligible
Accounts, and to access other bank services.
This Agreement is in addition to the other
agreements that govern the accounts and services
provided to you by the Bank and does not change
the terms and conditions of such other
agreements.
BY USING THE INTERNET BANKING SERVICE OR
ALLOWING ANY OTHER PERSON TO USE THE INTERNET
BANKING SERVICE YOU ARE AGREEING TO THE TERMS
AND CONDITIONS OF THIS AGREEMENT, INCLUDING
ADHERENCE TO THE INTERNET BANKING SECURITY
GUIDELINE MATERIALS.
II. LANGUAGE AND DEFINITIONS
Capitalized terms shall have the meanings set
forth in this Agreement and in the Internet
Banking Security Guideline Materials. The
authoritative text of this Agreement, the
Internet Banking Security Guideline Materials
and all related documents and notices are in
English and you acknowledge that you have read
and understood the same in their entirety.
In this Agreement, the following terms will
have the meanings set forth below:
AUTHORIZED PERSON - Refers to any person that
you have designated as an authorized person in
writing to the Bank or any person that you have
given access to your User ID and PIN for the
purpose of obtaining information about your
Eligible Accounts, transferring funds between
your Eligible Accounts, making bill payments, or
requesting other bank services.
AUTHORIZED SOFTWARE - Refers to the financial
and/or communications software licensed,
sublicensed or authorized by the Bank to you for
use in connection with the Internet Banking
Service.
BUSINESS DAYS - Monday through Friday are
business days, holidays excluded.
ELECTRONIC SIGNATURE - Refers to the use of
your User ID and PIN to authenticate and
authorize transactions on your Eligible
Accounts.
ELIGIBLE ACCOUNT - Refers to any account
listed in the Internet Banking Agreement signed
by you.
"EST" OR "EDT"- U.S. Eastern Standard Time or
Eastern Daylight Time (the local time in Miami,
Florida)
INTERNET BANKING SECURITY GUIDELINE MATERIALS
- Includes the software, user guides, manuals,
data, procedures, service request forms and
other forms and documentation provided by the
Bank or third party vendors to you, as
supplemented, replaced or amended from time to
time, for use in connection with the Internet
Banking Service.
INTERNET BANKING SYSTEM - Refers to a set of
tools that allows you to have secure electronic
access to your Eligible Accounts and a number of
financial services through the use of your
personal computer and the Internet.
PERSONAL HOLDING CORPORATION (PIC) – Is a
corporation established for the International
Investor's U.S. Assets. The International
Investor owns (directly or indirectly) the stock
of the PIC and appoints the Directors and
Officers of the PIC. The corporate agent,
usually acts as the director and officer of the
PIC.
The International Investor, then transfers
his U.S. assets to the PIC. The PIC can select a
U.S. Brokerage Firm to invest the liquid U.S.
Assets (e.g. Stocks, Bonds, etc.) of the PIC.
PIN - Refers to your Personal Identification
Number. Your PIN is a unique code known
exclusively by you and must be used along with
your User ID. Your PIN is used to identify you
and to authenticate transactions performed
through the Internet Banking System. The Bank
does not have access to your PIN.
USER ID - Refers to an acronym of numbers
and/or letters that is used to access the
Internet Banking System. Your User ID is known
by you and the Bank. It will be used to identify
you as the owner of the Eligible Account(s).
USER(S) - The account owner, or any person(s)
authorized by the account owner to use the
Electronic Signature to obtain information about
an Eligible Account, transfer funds between
Eligible Accounts, make bill payments through
the means and within the limits, if any,
specified in the authorization form, and request
other Bank services.
"WE," "US," "OUR," OR "BANK" - are used to
refer to BAC Florida Bank
"YOU" OR "YOUR" - is used to refer to the
owner of an Eligible Account or an Authorized
Person.
III. ELIGIBLE ACCOUNTS
An "Eligible Account" is any account that you
have with the Bank and that you have enrolled in
the Internet Banking Service.
Your Eligible Accounts will continue to be
subject to the agreements otherwise governing
them. Additionally, the Eligible Accounts and
other financial services will be subject to the
Bank's rules, policies and procedures applicable
to each such Eligible Account or financial
service, and to the rules and regulations of any
funds transfer system used in connection with a
financial service and any applicable state and
federal law and regulations.
IV. EQUIPMENT AND SOFTWARE
The following equipment and software are
required to access the Internet Banking Service:
a. Internet access account with an Internet
Service Provider or similar company providing
internet access;
b. Personal Computer or compatible equipment
capable of connecting to the internet using one
of the recommended Internet Browser programs;
c. Internet browser program with 128 bit
encryption support. Netscape Navigator 4.x (or
higher) or Microsoft Explorer version 4.x (or
higher) are recommended. Other internet browsers
may be able to access our Internet Banking
System, however we provide no assistance with
such programs.
d. Authorized Software.
Harm to computer system/data
YOU AGREE THAT OUR LIABILITY FOR VIRUSES,
WORMS, TROJAN HORSES, OR OTHER SIMILAR HARMFUL
COMPONENTS THAT MAY ENTER YOUR COMPUTER SYSTEM
BY DOWNLOADING INFORMATION, SOFTWARE, OR OTHER
MATERIALS FROM OUR SITE SHALL BE LIMITED TO
REPLACEMENT OF THE LOSS OF INFORMATION,
SOFTWARE, OR OTHER MATERIAL NOT EXCEEDING
$1,000.00. WE WILL NOT BE RESPONSIBLE OR LIABLE
FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES THAT MAY RESULT FROM SUCH HARMFUL
COMPONENTS.
Performance of Software or Electronic
Service
In any event neither we nor any of our
officers, directors, employees or agents shall
be liable to you for any consequential,
incidental, indirect or punitive damages arising
out of the use, misuse or inability to use the
Internet Banking Service, or any loss of any
data, even if we have been informed of the
possibility of such damages. WE MAKE NO WARRANTY
TO YOU REGARDING YOUR EQUIPMENT OR THE SOFTWARE,
INCLUDING ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
Liability for loss or erroneous data
Each party will bear the liability or the
risk of any errors or loss of data, information,
transactions or other losses that may be due to
the failure of their respective computer system
or third party communications provider on which
each party may rely. We shall have no liability
to you for any damage or other loss, direct or
consequential, which you may incur by reason of
your computer system.
Changes/Interruptions in services
We may on a regular basis perform maintenance
on our equipment or system, which may result in
interrupted service or errors in the Internet
Banking Service. We also may need to change the
scope of our Internet Banking Service from time
to time. We will attempt to provide prior notice
of such interruptions and changes but cannot
guarantee that such notice will be provided.
V. ACCESS TO ELIGIBLE ACCOUNTS
To have access to the Internet Banking
Service you must be the authorized user of at
least one eligible personal or business deposit
account with the Bank. If you have more than one
account or other relationship with us, we may
link the relationships together with the primary
account. You may expressly request that certain
accounts not be linked. Accounts that are linked
under the Internet Banking Service must have one
common owner and signer. Only an authorized
signer will be permitted to access a linked
account. Non-linked accounts will not be
accessible through the Internet Banking Service.
If your Eligible Account is a limited
transaction account, each payment or transfer
you make through the Internet Banking System
will count towards the number of transfers you
are permitted each statement period. If you
close your primary personal deposit account,
your access to the Internet Banking Service will
end and any unprocessed Bill Payment
transactions will be canceled.
VI. SECURITY GUIDELINES
All users must have a unique valid User ID
and PIN to access the Internet Banking System.
The Internet Banking System will create a unique
ID and we will assign you a temporary PIN. You
must change the PIN during your first login
session.
Your User ID and PIN must be kept
confidential and secure since they are your
Electronic Signature. By using the service or by
signing the application you are authorizing the
Bank to rely on your User ID and PIN to identify
you when providing banking services to you. Your
PIN should not be associated to the User ID (i.e
sequential numbers, repetition of part of your
User ID). Your User ID and PIN should never be
disclosed to unauthorized individuals and should
not be written down. Contact us immediately if
you think your User ID or PIN has been lost or
stolen. The telephone is the fastest way to
alert us that someone may be using your access
information. Please contact our Customer Service
Department at (305) 789-8077. A representative
will be available during normal business hours.
You should never leave your account
information displayed in an area accessible by
others and should never leave a logged on
terminal unattended while using the Internet
Banking Service. To prevent unauthorized access,
users must sign off the system as soon as their
task is finished. The Bank retains the right
after a period of no activity to automatically
log you off the system, but shall not be liable
to you for failure to do so.
The Internet Banking System has a feature
that automatically disables a User ID after
three (3) consecutive unsuccessful log on
attempts have been made using an incorrect User
ID and/or PIN. You must contact our Customer
Service Department at (305) 789-8077 to be
restored in the system. You may be solely
responsible for actions resulting from the use
or misuse of your User ID and PIN.
For your security your account numbers are
not displayed in full. You must give alias names
to each account (i.e. " household checking").
We reserve the right to block access to the
Internet Banking Service to maintain or restore
security to our site and systems, if we
reasonably believe your access codes have been
or may be obtained or are being used or may be
used by unauthorized person(s).
Applies to Business and PIC Customers Only
(not to Personal Customers):
The loss, theft or unauthorized use of your
User ID or PIN could cause you to lose the money
in your account, plus any amount available under
your overdraft protection credit line. Your use
of the Internet Banking Service to access an
eligible non-personal deposit account is your
agreement to assume all risks and losses
associated with the disclosure of your User ID
and PIN to those employees and other persons
that you have authorized to use the Internet
Banking Service.
Electronic Mail
You can use electronic mail to contact us
about inquiries, maintenance and/or problem
resolution issues. Electronic mail is not a
secure method of communication over the Internet
and we recommend you do not send confidential
information by electronic mail.
Reporting Unauthorized Transactions
If you believe that an unauthorized
transaction has been or may be conducted from
one of your Eligible Accounts or, if you believe
that your User ID or PIN has become known to an
unauthorized party, you must notify us
immediately. You may notify us by contacting
Customer Service Department at (305) 789-8077,
or sending a fax to us at (305) 374-1402, or you
may e-mail us at bacflorida@bacflorida.com or
write to us at:
BAC Florida Bank
Customer Service Department
169 Miracle Mile, R-10
Coral Gables, Florida 33134
Telephoning us right away will help you
reduce possible losses. If you think that an
electronic transaction shown on your monthly
statement is incorrect, or if you believe an
unauthorized transaction has taken place, you
must contact us as soon as possible.
Applies to Personal Customers Only (not to
PIC Customers):
To the extent a transaction is an electronic
funds transfer, you can only lose $ 50.00 if you
notify us within two business days of
discovering any unauthorized use of the services
or your access codes. However, you can lose as
much as $ 500.00 if you do not notify us within
two business days of discovering the
unauthorized use and we can prove that we could
have stopped the unauthorized use had we been
notified.
If you think that an electronic transaction
shown on your monthly statement is incorrect, or
if you believe an unauthorized transaction has
taken place, you must contact us as soon as
possible. We must be notified within 60 days
after any such statement is mailed or
electronically transmitted to you. By contacting
us, your liability for unauthorized transactions
will not exceed $50. However, you risk unlimited
losses on transactions made after the 60-day
period if we can prove that we could have
prevented the unauthorized use had we been
notified within this 60-day period.
VII. AVAILABLE SERVICES
Depending on the features you select you may
be allowed access to the following services:
a. Account Information: You may obtain
an account summary, interim statements, and
account transaction history for up to one year.
b. Transfers: You may transfer funds
to and from any of your Eligible Accounts. Per
transfer limits apply to all transfers of funds
between your Eligible Accounts. Transfers made
after 6:00 p.m. EST or EDT, as applicable, on a
business day will be processed on the next
business day.
c. Bill Payment: This is an additional
service and you will be provided an additional
User ID and PIN. You may use our bill payment to
make current, future and recurring payments from
an Eligible Account. This service is provided by
a third party. Limits on the dollar amounts per
transaction apply. You are responsible to ensure
the proper availability of funds to process the
payment requests.
You must provide payment instructions at
least five (5) business days prior to the
payee's due date for check payments and at least
three (3) business days prior to the due date
for electronic payments to allow for proper and
timely posting to the consumer's payee account.
Please allow sufficient time for your payment to
reach its destination. We are not responsible
for payments that are not made in a timely
manner for any reason, including postal delays
and processing delays by third party vendors or
the payee.
d. Check Ordering: You may re-order
your checks on-line. You will be required to
provide your User ID and PIN.
e. Stop Payments: You may place a stop
payment for any of your Eligible Accounts. You
are responsible, however, for verifying that the
check you wish to place a stop payment on has
not yet been cleared. Regular fees apply for
every stop payment order. You will need to
provide your User ID and PIN, plus any
additional information required, to place the
order.
f. Stop Bill Payments: If you wish to
stop a bill payment you previously authorized
and it is too late to cancel or change the
payment you must contact us at (305) 789-8077.
If you call you must confirm your request in
writing no later than 14 days after you call.
You may mail your confirmation to BAC Florida
Bank, Customer Service Department, 169 Miracle
Mile, R-10, Coral Gables, Florida 33134.
Requests for stopping Bill Payments after 2:00
p.m. EST or EDT, as applicable, on a business
day will be processed on the next business day.
If you tell us to stop a payment three (3)
business days or more before payment date, and
we do not do so, we will be liable for your
losses or damages.
VIII. INTERNET BANKING FEE
Once you are an enrolled user of the Internet
Banking Service, you may be charged the
applicable Monthly Fee and/or Usage Fee whether
or not you use the services (please refer to the
attached Fee Schedule). You authorize us to
automatically deduct all applicable charges and
fees from your eligible personal deposit
account.
IX. PERIODIC STATEMENTS
You will be mailed periodic statements for
your accounts with the same regularity provided
for in your other agreements with the Bank. In
addition to reflecting your other account
activity, your statements will include any
transfers or bill payments you authorize using
the Internet Banking Service.
X. INACTIVITY
If you do not log on or have not had any
scheduled payments to be processed in a period
of ninety (90) days, your service may be
canceled.
If you have not made a deposit or conducted a
transaction for one year, your account will be
deactivated and it will be placed in dormant
status.
XI. OUR RESPONSIBILITY
We, or a third party acting as our agent, are
responsible for completing fund transfers and
bill payments from your Eligible Account(s) on
time according to your properly entered and
transmitted instructions. However, neither the
service provider nor we will be liable:
a. If you do not have adequate money in a
deposit account to complete a transaction from
the account, or if the account has been closed.
b. If you have not properly followed software
or bill payment service instructions on how to
make a transfer or bill payment.
c. If you have not given complete, correct
and current instructions so that a transfer or
bill payment can be made.
d. If you do not authorize a bill payment
soon enough for your payment to be made and
properly credited to the payee by the time it is
due.
e. If a timely bill payment is made but the
payee nevertheless does not credit your payment
promptly after receipt.
f. If withdrawals from any Eligible Account
has been prohibited by a court order such as
garnishment or other legal process.
g. If we or our agent reasonably believe that
a transaction may be unauthorized, and based
thereon, the transaction is not completed.
h. If your equipment and/or the software were
not working properly and this problem should
have been apparent to you when you attempted to
authorize a transfer or Bill Payment.
i. If circumstances beyond our or our agent's
control prevent us from making a transfer or
payment, despite reasonable precautions that we
have taken. Such circumstances include, but are
not limited to, computer failure,
telecommunication outages, postal strikes and
other labor unrest, delays caused by payees,
fires, floods, and other natural disasters.
There are other exceptions to our liability
as stated in your other agreements with the
Bank.
XII. ELECTRONIC FUNDS TRANSFER ERROR
RESOLUTION
In case of errors or questions about any Bill
Payment service transaction or other electronic
transfer initiated from your account under the
Services, contact us immediately. Telephone the
Bank's Customer Service Department at (305)
789-8077 or fax us at (305) 374-1402 or e-mail
us at bacflorida@bacflorida.com. Alternatively,
you may write to us at: BAC Florida Bank,
Customer Service Department, 169 Miracle Mile,
R-10, Coral Gables, Florida 33134.
If you think your statement is wrong or if
you need more information about a transaction
listed on the statement, we must hear from you
no later than sixty (60) days after we send the
statement on which the problem or error
appeared.
To report an error you must provide us with
the following information:
• Tell us your name and account number(s).
• Describe the suspected error or the nature of
the problem, or describe what information you
need.
• Tell us the dollar amount of the suspected
error.
Applies to Personal Customers Only (not to
PIC Customers):
If you tell us orally, we may require that
you send us your complaint or question in
writing within ten (10) business days. We will
tell you the results of our investigation within
ten (10) business days after we hear from you
and will correct any errors promptly.
If we need more time, however, we may take up
to forty-five (45) days to investigate your
complaint or question, in which case, we will
re-credit your account within ten (10) business
days for the amount you think is in error, so
that you will have use of the money during the
time it takes to complete the investigation. If
we ask you to put your complaint or question in
writing and do not receive it within ten (10)
business days, we may not re-credit your account
during the investigation.
If we decide that there was no error, we will
send you a written explanation within three (3)
business days after we finish our investigation.
You may ask for copies of the documents that we
used in our investigation.
XIII. HOURS OF OPERATION
Our Customer Service personnel will be
available to assist you during business days
from 8:30 a.m. to 5:00 p.m. EST or EDT, as
applicable. Even though your Bill Payment
transactions can be processed only on business
days, you can use the Internet Banking Service
to reach us twenty-four (24) hours a day, seven
(7)days a week, except during any scheduled
maintenance periods.
XIV. PRIVACY
We may disclose information to third parties
about your accounts if:
• We have entered into an agreement to have
another party provide the Bill Payment services
or receive your account information. We will
provide the third party with information about
your linked deposit accounts, your Service
transactions, and your electronic mail messages
in order to carry out your instructions; or
• It is necessary for completing transfers or
bill payments; or
• It is necessary to verify the existence and
condition of a payment for a payee or holder of
a check issued by use of the Bill Payment
services; or
• In order to comply with laws, government
agency rules or orders, court orders, subpoenas
or other legal process or in order to give
information to any government agency or official
having legal authority to request such
information; or
• You give written permission, or
• We close your account because it was
maintained in a unsatisfactory manner; or
• We are required by law.
Except as otherwise prohibited by law, you
agree that the Bank may share the information
about you that you provide, or that we obtain as
a result of transactions or other activity with
its affiliates for, among other things, the
purpose of offering you products and services
that we believe may be of interest to you. If
you would prefer that we not contact you by mail
or telephone to offer such products and
services, please contact Customer Service at
(305) 789-8077 to request that we remove your
name from any telephone or mailing lists used
for such purposes.
XV. OWNERSHIP OF MATERIAL
The content and information on our site is
the Bank's property and the unauthorized
reproduction or distribution of any portion is
prohibited.
XVI. SEVERABILITY
If any provision of this agreement is void or
unenforceable in any jurisdiction, such
ineffectiveness or unenforceability shall not
affect the validity or enforceability of any
other provision in that or any other
jurisdiction.
XVII. NO SIGNATURE REQUIRED
When any payment or other online service
generates items to be charged to your account,
you agree that we may debit your designated
Eligible Account or the account on which the
item is drawn without requiring your signature
on the item, and without prior notice to you.
XVIII. AMENDMENT TO THIS AGREEMENT
We may amend this agreement (including
changes in the fees and charges) by giving
written notice to you at least 30 days before
the effective date of any such amendment, unless
such change or amendment is otherwise required
by law or applicable regulation. Your continued
use of the Internet Banking Service on or after
the effective date of any change or amendment
will indicate your agreement to the change or
amendment.
XIX. WAIVER
We may waive any term or provision of this
agreement at any time or from time to time, but
any such waiver shall not be deemed a waiver of
the term or provision in the future.
XX. ASSIGNMENT
We may assign the rights or delegate the
duties under this agreement to a company
affiliated with us or to any other party.
XXI. TERMINATION
Except as provided by the inactivity section
of this agreement, either you or we may
terminate this agreement and any service
provided hereunder at any time upon giving at
least ten (10) business days prior written
notice of termination to the other party. If you
terminate Bill Payment service, you authorize us
to continue making fund transfers, bill payments
or other transactions you have previously
authorized until we have a reasonable
opportunity to act upon your termination notice.
Once we have acted upon your termination notice,
we will make no further transfers, payments or
other transactions from your Eligible Account,
including any funds transfers or Bill Payments
you had previously authorized. We reserve the
right to terminate or to discontinue support of
any software or equipment without written
notice.
XXII. ENTIRE AGREEMENT
This agreement is the entire agreement
between you and the Bank and it supersedes any
marketing or other similar material pertaining
to the Internet Banking Services delivered to
you in writing, verbally or obtained at our site
or the site of an Internet Service Provider.
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